Privacy Policy
WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD PARTIES.
This document is the Privacy Policy of Silent Sounds (Silent Sydney PTY LTD). We respect your rights to privacy under the Privacy Act 1988 (Cth) (‘Privacy Act’) and seeks to comply with all of the Act’s requirements in respect of the collection, management and disclosure of personal information provided to us.
Purpose of the Policy
Silent Sounds is involved with the Provision of event audio and visual services including installation, set up and support. This privacy policy is designed to inform you of how your information and data is managed and also acknowledges the importance of your privacy especially where information is easily shared online.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any Personal Information about yourself.
What personal information do we collect?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act at the relevant section (Part 6).
Personal information is any information that can be used to personally identify you. Some categories of personal information may include:
• Your name;
• Your email address;
• Your profession or occupation;
• Your address;
• Financial information; and
• Other relevant information.
If the information that we collect personally identifies you, or you are reasonably identifiable from it, then we will treat that information as personal information.
Personal Data collected for Silent Sounds website and live streaming services
Analytics – Google Analytics
Personal Data: Cookies; Usage Data
Hosting and backend infrastructure – Firebase Cloud Firestore
Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service
Our website
When you visit our website we may send a ‘cookie’ to your computer. This is a small data file stored by your computer to help improve functionality or tailor information to provide visitors to our website with more relevant pages. We may also analyse website traffic to identify what visitors find most interesting so we can tailor and improve our website accordingly. We may also analyse information that does not contain Personal Information for trends and statistics.
By using our website https://silentsounds.com.au/ you consent to the use of cookies in accordance with this Privacy Policy. If you do not consent to the usage of cookies being stored upon your computer then we ask that you do not use our website.
As our website is accessed via the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party website providers are responsible for informing you about their own privacy practices.
Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
We may hold your information in either electronic. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it.
When you visit our website and its affiliates, or request any services or bookings from us, we may collect personal information such as your name, identification information, contact details such as telephone number and postal or email address, financial information and any other information relating to you which you may provide. In some cases, we may collect sensitive information about you if it is relevant to the services that we provide to you.
We strive to comply with all applicable laws around the globe that are designed to protect your privacy. We intend to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an “adequate” level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred or retained.
To protect your privacy, we have adopted the following principles:
NOTICE
Where Silent Sounds collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of Silent Sounds or those working on our behalf. Silent Sounds does not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.
CHOICE
You may choose whether or not to provide Personal Information to Silent Sounds. The notice we intend to provide where we collect Personal Information on the web should help you to make this choice.
If you chose to have a relationship with Silent Sounds, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
SECURITY
Wherever your Personal Information may be held within Silent Sounds or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.
COMMITMENT
We are committed to privacy and through our membership in the Online Privacy Alliance, are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area, and our web sites are constantly evolving to meet these demands.
If you have any comments or questions regarding our Online Privacy Policy, please contact us at info@silentsounds.com.au. While we cannot guarantee privacy perfection we will address any issues to the best of our abilities.
YOUR CONSENT
By using this web site, you consent to the terms of our Online Privacy Policy and to Silent Sounds processing of Personal Information for the purposes given above as well as those explained where we collect Personal Information on the web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our website for a reasonable period of time.
COOKIE STATEMENT
We are committed to protecting your right to privacy. Silent Sounds respects your privacy and we will use our best efforts to ensure that the information you provide to us remains private. Information provided will only be stored on computers based in Australia.
For control of our business, our website logs IP addresses, which is the automatic number assigned to your computer when you surf the web. The IP address allows us to anonymously track visitors’ usage on our website. Your IP address is not connected to any personally identifiable or on-line contact information like a name and address, so you remain anonymous at all times.
USE OF COOKIES
Silent Sounds does not use cookies on the website, the only cookies used are those set by Google Analytics. We may need to disclose your data to appropriate persons where required by law.
This web site contains links to other sites. Please be aware Silent Sounds is not responsible for the privacy policy of other websites.
This privacy statement applies solely to information collected by this website.If we decide to change our privacy policy we will post any changes to this website. Silent Sounds reserves the right to change this statement at any time.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. This information can include financial details. When collecting personal information from you, we may collect it in various ways, including:
• through your access to and use of our website;
• entry of all details online including payment details;
• when you register to receive any of our publications or attend any events, functions or meetings that we host or organise;
• through access to and use of affiliate websites and third-party data aggregators;
• during conversations between you and our employees or representatives; or
• when you communicate with us via email, telephone, post or fax.
We may also collect personal information about you from third parties, including from your authorised representatives or your other professional advisors to enable us to provide you with our service.
For what purposes do we collect, hold, use and disclose your personal information?
We will normally hold your personal information in a database. We collect, hold, use and disclose your personal information for some or all of the following purposes:
• administering our relationship with you, including providing services, responding to enquiries and obtaining payment for our services;
• processing applications;
• business development including sending legal updates, publications, and details of events and tracking and recording your opening of our email communications and clicking on any links in our email communications;
• providing and administering legal services;
• meeting legal or other regulatory obligations imposed on us;
• auditing and managing the usage of our website;
• to update our records and keep your contact details up to date;
• to process and respond to any complaint made by you; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or other governmental authority.
Who do we disclose your information to?
We may disclose your personal information to:
• our employees, related entities, contractors or third party service providers in connection with the services that we are providing to you, including to our IT service providers;
• any third parties that we engage on your behalf or which you engage directly in connection with the services we are providing to you, including solicitors, auditors, accountants, third party experts and other consultants or advisors;
• our insurers and our professional advisors, including our accountants, business advisors and consultants;
• any regulatory body in any of the States and Territories that we operate in; and
• any other organisation or individual for any authorised purpose with your express consent.
We may disclose your personal information outside of Australia as follows:
• to our data hosting and other service providers located internationally; and
• to any third party online purchasing terminals.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).
Agreement to terms of Privacy Policy
By using this website and/or providing information to us, you accept and agree to the collection, use, holding and disclosure of your personal information for the purposes described in this policy. We review our policies regularly and occasionally may need to change or update them. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.
Contact information
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your personal information or a possible breach of your privacy, please contact our Privacy Officer using the details set out below.
Our Privacy Officer can be contacted via:
What if I wish to make a complaint to the Office of the Australian Information Commissioner?
If you are unhappy with our response to your privacy complaint or inquiry, you can make a formal complaint to the Office of the Australian Information Commissioner who oversees privacy and data compliance legislation.
The relevant information including the address of the Office of the Australian Information Commissioner can be accessed via their site at www.oaic.gov.au